Last updated: August 2026
Application of these terms
These terms apply to the sale of pieces from Fraser Furniture and to commissioned or made-to-order work, whether ordered by email, telephone or through this website. By placing an order, you agree to these terms.
Quotes and pricing
All prices are stated in pounds sterling. Quotes are valid for 30 days unless stated otherwise.
Orders
Orders are placed by enquiry and are confirmed only when we issue a written confirmation. No contract is formed until we confirm your order in writing.
Payments
- A deposit may be required for made-to-order or commissioned pieces.
- The balance is payable before delivery unless otherwise agreed.
- Payments are made by bank transfer or another agreed method.
Made-to-order and lead times
Lead times are estimates only. We will tell you the estimated lead time when you order and will keep you informed of any material delay.
Delivery and installation
We arrange white-glove delivery within mainland Great Britain. Delivery charges, timing and any installation requirements will be confirmed with your order.
Cancellations and returns
- Made-to-order, commissioned or personalised pieces may not be cancelled once production has begun.
- For ready-made pieces purchased at a distance, you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations, unless the piece is made to your specification.
- Any returned piece must be in its original condition and packaging.
Bespoke and custom pieces
Bespoke pieces are made to your specification and may be non-returnable. We will agree the specification in writing before production begins.
Limitation of liability
Nothing in these terms limits any liability that cannot be limited by law. To the fullest extent permitted by law, our liability for any order is limited to the amount paid for that piece.
Governing law
These terms are governed by the laws of England and Wales.